At Cathee Thread Apparel, customer satisfaction is important to us. Please review our return and refund policy before making a purchase.

Returns
Customers may request a return within 7 days of receiving their order if the item is defective, damaged, or incorrect.

To be eligible for a return, the item must:

- Be unused, unwashed, and in its original condition.

- Have all original tags and packaging intact.

- Be accompanied by proof of purchase or order confirmation.

Non-Returnable Items

The following items are not eligible for return or refund:

- Items that have been used, washed, altered, or damaged by the customer.

- Sale, clearance, or promotional items, unless they are defective or incorrect.

- Items returned without their original tags or packaging.

Refunds

Once the returned item has been received and inspected, we will notify you of the status of your refund request. Approved refunds will be processed using the original payment method whenever possible.

Exchanges
If you receive a defective, damaged, or incorrect item, you may request an exchange subject to product availability.

Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item sent by Cathee Thread.

How to Request a Return
To initiate a return or exchange, please contact us through our Contact Us page and provide.

- Your order number

- A description of the issue

- Photos of the item, if applicable

Cathee Thread reserves the right to refuse returns that do not meet the conditions stated in this policy.

Last Updated: June 2026