At Cathee Thread Apparel, we strive to ensure that your orders are processed and delivered promptly and securely.

Order Processing
Orders are typically processed within 1-3 business days after payment confirmation. Processing times may vary during holidays, promotions, or periods of high order volume.

Shipping Coverage
We offer nationwide shipping within the Philippines. Delivery availability may depend on the service coverage of our courier partners.

Delivery Time
Estimated delivery times vary based on the destination:

- Metro Manila: 2-5 business days

- Luzon: 3-7 business days

- Visayas and Mindanao: 5-10 business days

Please note that delivery times are estimates and may be affected by weather conditions, courier delays, or other unforeseen circumstances.

Shipping Fees
Shipping fees are calculated based on the delivery location, package size, and courier rates. The applicable shipping fee will be displayed during checkout.

Order Tracking
Once your order has been shipped, tracking information will be provided, if available, so you can monitor the status of your delivery.

Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. Cathee Thread Apparel is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can assist in resolving the issue with the courier.

Contact Information
For questions regarding shipping and delivery, please contact our customer support team through our Contact Us page.

Last Updated: June 2026